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IT Technician

All applicants must be authorized to work in the United States without sponsorship.

Posting Details

Position Information

Job Title IT Technician
Nature of Work

Provide IT services to meet campus infrastructure and client needs as per documented processes and procedures. Support and troubleshoot the desktop, physical network, application software and server environments. Provide skilled troubleshooting of basic technical ability. Monitor technologies via available pre-configured monitoring tools. Research and test new technology. Recommend changes to enhance IT support. Provide guidance to the IT Support position.

Examples of Work Performed

Essential Duties:
Support and troubleshoot the desktop, physical network, application software and server environments as assigned. Apply images, install, connect and test new hardware in campus offices and network closets. Migrate user files from existing to new computers. Maintain inventory records. Provide support to the application software team including but not limited to ERP software, web services, e-mail and collaboration software. Execute documented procedures on physical and virtual servers as assigned which could include print servers, backup servers, imaging servers, active directory servers, network monitoring, web servers, ftp servers, e-mail, security camera, voice over IP, etc.
Provide skilled troubleshooting of basic technical ability. Provide responsive effective communication with end users, technical staff, and vendor partners. Transfer knowledge to bordering technical positions. Document actions in help desk records.
Report immediately suspected or identified areas of desktop, physical network, application software and server security weakness.
Monitor technologies via available pre-configured monitoring tools as assigned. Report operational issues in a timely accurate manner.
Research and test new technology as assigned and including the areas of desktop, software application, server, and network support.
Recommend changes to enhance IT support to improve customer service and process efficiency.
Provide guidance to the IT Support positions. Act as a trusted reliable and collegial resource to advance the knowledge of staff in these positions as well as student employees.
Oversee assignments to student workers. Assist with hiring, training, and oversight of student assistants as assigned.
Work on the assigned Information Technology Department team to provide a high performing campus infrastructure and exceptional client service. Participate on technical and functional teams to develop collaborative based results with a customer service focus
Ensure adherence to IT, campus, and NSCS policies
Secondary Duties:
1. Other job related duties as assigned by the CIO

Required Qualifications

High School diploma or equivalent
Course work in computer science or related field which can be applied to a Bachelor’s degree
Experience with personal computer hardware, operating systems, and browsers
Excellent communication skills required to communicate with users at multiple levels of computer expertise

Preferred Qualifications

Bachelor’s Degree in Computer Science or related field
Experience with Microsoft Windows desktop, Macintosh desktop, Windows Server, Microsoft Office, and physical network wiring and connectivity
Customer service experience

Physical Demands

The physical requirements for this position may include, but are not necessarily limited to, the ability to use a computer, calculator, telephone, keyboard, and/or various types of office equipment.  Must be able to effectively communicate in verbal and written formats and satisfactorily perform the functions of this position.

Salary Information $39,436
FTE

1

FLSA Exempt
Union Status NSCPA
Number of Vacancies 1

Posting Detail Information

Posting Number PS143P
Desired Start Date 10/31/2017
Open Date 10/17/2017
Close Date
Open Until Filled Yes
Special Instructions to Applicants
General Information
EEO Statement

The Nebraska State Colleges are equal opportunity institutions and do not discriminate against any student, employee, or applicant on the basis of race, color, national origin, sex, sexual orientation, gender identity, disability, religion, or age in employment and education opportunities. Each College has designated an individual to coordinate the Colleges’ non-discrimination efforts to comply with regulations implementing Title II of the Americans with Disabilities Act, Titles VI and VII of the Civil Rights Act, Title IX of the Education Amendments of 1972, the Age Discrimination Act of 1975, and Section 504 of the Rehabilitation Act. Inquiries regarding non-discrimination policies and practices may be directed to the Compliance Coordinators assigned at each College and identified on each College website.

Veteran Statement This position is subject to Veterans Preference.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please describe in detail how your background and experience would be applicable for this position in regards to your technological skills?

    (Open Ended Question)

  2. * If you were to take this position, how would you define the word customer and how would you provide good customer service?

    (Open Ended Question)

Documents Needed To Apply

Required Documents
  1. Resume
  2. Cover Letter
  3. Letter of Recommendation
Optional Documents
  1. Transcript 1